What is Conversion Rate Optimization?

More people than ever are using their phones to shop online. If your website doesn't work well on phones, you're probably losing sales. Let's talk about how to fix that and sell more.


What is Conversion Rate Optimization?

Conversion rate optimization (CRO) means making changes to your website to get more visitors to buy something or take another action you want. For online stores, it's about turning more visitors into customers.

Why Phone-Friendly Websites Matter

Think about how you use your phone. You probably look things up, browse social media, and maybe even buy stuff. Your customers are doing the same. If your website is hard to use on a phone, people will leave without buying. That's bad for business.

Here are some ways to make your website work better on phones:

Make it easy to read

Use big enough text that people don't have to zoom in. Break up long paragraphs into shorter ones. Use headings to organize information.


Make buttons easy to tap


Fingers are less precise than mouse pointers. Make your buttons big enough to tap easily. Leave space between clickable things so people don't hit the wrong one by mistake.


Simplify your design

A cluttered website is hard to use on a small screen. Get rid of anything that's not helping people buy. Keep your design clean and focused.


Speed things up

People are impatient on phones. Make sure your website loads fast. Use smaller images and remove unnecessary features that slow things down.


Make forms simple

Typing on phones is annoying. Keep your forms short. Use the right keyboard for each field (like numbers for phone numbers). Let people autofill information when possible.


Show the most important stuff first

People don't scroll as much on phones. Put your best products, offers, and information at the top of the page.


Make your menu easy to use

Big, dropdown menus don't work well on phones. Use a simple menu that's easy to tap and navigate.


Use big, clear product images

People want to see what they're buying. Make sure your product photos look good on small screens.


Make checkout easy

A complicated checkout process will cost you sales. Keep it simple and let people check out as guests if they want.


Test on real phones

Don't just assume your website works on phones. Test it yourself on different devices. Ask friends and family to try it too.

  • Measuring Your Success
  • After making these changes, you need to see if they're working. Here's how:
  • Look at your conversion rate. Are more people buying now?
  • Check how long people stay on your site. If it's longer, that's usually good.
  • See if fewer people are leaving right away (this is called "bounce rate").


Ask for feedback. Add a quick survey to see what people think.


Keep Improving

Making your website work better on phones isn't a one-time thing. Keep testing and making small changes. What works today might not work as well tomorrow as phones and people's habits change.


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